Welcome To Azure Sea Whitsunday Resort
Welcome, and thank you for choosing Azure Sea Whitsunday Resort for your holiday. We are delighted to welcome you to Azure Sea Whitsunday Resort, where there are no strangers, just friends you have not met yet, and it’s all about the views, where the good life is always in season.
If for any reason you wish to speak to one of our friendly staff, please call on (07) 4964 1000
IN CASE OF AN EMERGENCY, DIAL “000” FOR AMBULANCE/POLICE/FIRE.
Azure Sea Whitsunday Resort
The following guidelines/rules have been established to allow all individual guests, family friends, and owners to enjoy an environment conducive to comfort, harmony and balance for guests and residents alike. As a guest, we would like you to please follow the guidelines/rules below for yourselves and any visitor you allow at the property.
– STAYS –
A responsible adult (over 21) must always be on site when children are present. Only authorised people are permitted to stay overnight.
Our apartments are fully self-contained and equipped with starter packs of toiletries. tea/coffee and supplies. Extras can be purchased from Reception or Woolworths is just down the street. Azure Sea Whitsunday Resort
– GARBAGE/TRASH AND RECYCLING –
Recyclables: Whitsunday Council does not collect recyclables; therefore, please ensure all bottles and cans are put into your usual trash plastic and tied at the top before disposing of them in the trash. Please do not put individual bottles or any glass down the chute for safety reasons. For multiple stubby bottles, please take these directly to the large bin in the basement behind the double doors.
Seafood scraps: if you have seafood remains, please keep them in your deep freeze or fridge until the night before bin day and put them and other food scraps in a plastic bag tied at the top before placing down the chute.
Azure Sea put rubbish bins out on a Sunday night for Monday collection, Tuesday night for Wednesday collection, and Thursday night for Friday collection.
– SMOKING –
All Guests agree to abide by the no-smoking rule anywhere inside the property; smokers are only allowed to smoke outside with all sliding doors closed.
– IN CASE OF FIRE –
The resort and the carpark are fitted with smoke detectors and fire alarms in every apartment. If sufficient smoke or heat is detected the alarms will sound. When the alarms sound, please vacate the apartment via the Fire Exit Stairwells (do not use lifts) and proceed to the Assembly Area on Sixth Avenue via the main entry driveway. If there is a fire, calmly vacate the apartment, shut the apartment door behind you and proceed to Reception to advise staff. In the event of an emergency, resort staff or the Queensland Fire and Rescue will provide instructions.
– NOISE, PARTY & NUISANCE –
The guest agrees not to cause or permit a nuisance at the property. This includes excessive noise and disruptive behaviour. Noise should generally cease after 9 pm Sunday through to Thursday and 10 pm Friday and Saturday, but consideration should always be given to neighbouring apartments. You agree that the premises will not be used as a party house.
We have a strict “No Party Policy.” Please respect the owner of the apartment you occupy and fellow guests in the Resort. Any person(s) found to be creating excessive noise, having a party in their apartment, exceeding the number of permitted guests, and generally found not to be adhering to this policy will be subsequently evicted.
Any incident whereby Security must attend the unit because of a complaint will incur a $100 fee, with additional surcharges applying on Public Holidays. Any damages will be payable by the registered guest.
– TOWELS & LINEN –
All apartments a given a sufficient supply for the number of checked-in guests of towels and linen i.e. one towel per person. The apartments are self-contained with a washer and dryer/clothes rack to use to clean and dry towels etc, where needed.
Linen and towels are replenished only if you have a 7-day or longer stay. If, for some reason, you have fewer towels than the number of checked-in persons, please let us know.
– POOL –
Alcohol consumption is not permitted beside the pool. Glass, and glass bottles, are prohibited by the pool or in the pool area; please use plastic glasses provided in your apartment. Please adhere to pool opening and closing times.
– PREMISE’S CONDITION & CLEANLINESS –
Guests are asked to leave the apartment clean and tidy upon vacating, with all fittings and chattels in their original condition and position at the beginning of the stay. Rubbish is disposed of, and dishes are put through the dishwasher. All items provided for use are to remain property of the premises. Please put remote controls back in place, as missing remotes will attract a charge for replacement should they be missing after your departure.
– DAMAGE –
Please let the property manager know of any damage or disrepair within 12 hours of this occurring.
– KEYS –
At the end of your stay, you agree to lock the premises, close all windows, turn lights and air conditioning off and return the key to the reception. If you leave early, outside reception hours, and need to leave the key in the apartment, please let us know so we can arrange for housekeeping. If you don’t let us know you left the key in the room, we might be waiting for you to go, not knowing you have already departed. If we are not at reception when you pass, please push the key through the grate or reach forward and leave them on the desk. Any lost keys will be replaced at the guests’ expense of $50 each. Please make sure you lock up each time you leave the property.
– GYM –
Open from 7 am to 7 pm. You must use a sweat towel and wipe down equipment after use. Refrain from dropping the weights to limit noise.
– PARKING –
Parking is available under cover for one car and on the road for additional vehicles, subject to availability. Note that there are height restrictions to our garage parking.
– VISITOR CARPARK –
Please only park your vehicle in the guest carparks if you have permission due to special needs. We will supply you with a sign to state this. If you have a second vehicle, please park on the roadside.
– TERMINATION OF ACCOMMODATION –
Please note the verbal warning; if you have contravened any of the above responsibilities. If the contravention is not rectified immediately, the accommodation booking will be terminated within 2 hours’ notice of the Property Manager’s discretion. No refunds will be made.
Resort Managers and Body Corporate thank you for your cooperation regarding these guidelines/rules and wish you a pleasant stay at Azure Sea Whitsunday Resort.
Azure Sea Whitsunday Resort
CHECK-IN:
Is FROM 2 PM. Please remember that we do our best to have your room ready as early as possible for your arrival. If you require check-in before 12 pm, fees are applicable. Should you arrive after office hours, don’t hesitate to contact us for after-hours check-in procedures.
CHECK-OUT:
Is 10 AM. Late Check Outs must be pre-arranged. All late checkouts are subject to availability, and fees may apply. However, should you have an afternoon departure, you may use our facilities until your transfer on your day of departure.
– POOL ACCESS – SWIMMING POOL –
Swimming Pool Hours are 7:30am – 9:00pm. Access to the pool is from the Basement.
It is the responsibility of parents or accompanying adults to supervise children whilst in pool area. Children under the age of 12 years must be accompanied by an adult. Please be considerate of other guests and refrain from rowdy and noisy behaviour which are not permitted. Please do not sit, stand or lie on the wet edge of the pool.
– POOL TOWELS –
Additional Pool towels are available at reception for $5 each.
– BBQ FACILITIES –
A BBQ is located in our pool area. Please clean BBQ after use and place all rubbish/waste in the bins provided, and ensure the area is left tidy.
– CAR PARKING –
There is secure parking located in the basement. The height of the carpark is 2.1 metres. Each unit is allocated one parking space. Guests with two vehicles should utilise the free street parking for their second vehicle. Please DO NOT park elsewhere in the basement as we have owners and permanent tenants in-house who are entitled to their allocated carparks. Visitor carparks are available outside Reception for short term visitors only (2 Hours Maximum).
– WIFI –
Ultra-fast Wi-Fi is available in every apartment and throughout the resort. Enjoy free unlimited Wi-Fi during your stay by following the login procedure located in your Guest Welcome Letter. For assistance, please contact Reception.
– AIR CONDITIONING –
For cool air, ensure the display panel on the air conditioner remote control shows a snowflake symbol.
For warm air, ensure the display panel on the air conditioner remote control shows a sun symbol.
For a comfortable room temperature please set at 22 degrees. For optimal comfort, make sure windows are shut when the air conditioning is on. If set below 22 degrees, you may end up with a leaking air conditioner – or no air con at all.
Please ensure the air conditioning unit is turned off when you are not in the apartment and upon final departure.
– BLANKETS / PILLOWS –
Spare blankets and pillows are on the top shelf of the wardrobe. If you require any additional blankets or pillows, please contact Reception.
– SMOKING –
For the comfort of all guests, all apartments are strictly NON-SMOKING. Please feel free to smoke outside on the balcony using the ashtrays provided. There is strictly no smoking in the pool and spa area. There will be a cleaning charge of $50 for units that are contaminated with smells from any type of smoking and this includes cooking smells from very strong smelling food inside any apartment.
– INSECTS –
Although the entire property is inspected and treated regularly to eradicate any unwanted creepy crawly bugs and pests, our tropical (hot & humid) summer climate attracts tiny “sugar” ants. They are harmless but unsightly, so we recommend all food be securely packaged in sealed containers or refrigerated so the ants don’t invite themselves to your place for dinner.
– MAINTENANCE – BROKEN OR DAMAGED EQUIPMENT –
All care is taken to present apartments to the highest standard. Please be aware that apartments are individually owned and each one is individually designed and furnished. Damage and breakages in apartments will be the responsibility of registered guests. If you encounter any faulty equipment during your stay, please contact Reception. Any calls to Reception After Hours for non-urgent maintenance issues may result in a Call Out fee.
– GARBAGE DISPOSAL –
Each floor has a rubbish chute located opposite the lift. Please do not dispose of any glass down the chute.
There are wheelie bins located in the basement near each lift for recycle only. Thank you for taking your rubbish out on departure.
– SMOKE DETECTORS –
Please be aware that the smoke detectors and alarms in the apartment can be sensitive. When cooking, please turn the rangehood on. Do not leave appliances unattended when cooking. Please leave door to laundry open when clothes dryer is in use.
In the event of any cooking smoke in your room, or if the smoke detectors are activated, please refrain from opening your front door. Rather, please open all balcony doors and windows.
An open front door may trigger smoke detectors in the hallway, which will in turn raise a fire alarm to the Fire Brigade, incurring a cost of up to $1400.00, for which you will be responsible.
– YOUR ROOM –
Housekeeping – As we are not a ‘Hotel’, we do not offer a daily housekeeping service. If you are staying more than 6 days, a mid-stay service will be carried out for your apartment. Additional linen, pool towels and amenities are available from Reception and charged to your account if applicable.
Amenities Pack – Our apartments are fully self-contained and equipped with starter packs of toiletries, tea/coffee and supplies. Extras can be purchased from Reception or Woolworths is just down the street.
Important: Please help us make your stay an enjoyable one. Please look after your valuables and secure your apartment. Despite stringent protective security measures, neither we nor the Body Corporate assume any responsibility and will not be liable for any loss or damage to your possessions in or around this resort. All apartments are privately owned. Thank you for respecting the property of the apartment owner, and we hope you enjoy your stay with us here at the Azure Sea Whitsunday Resort.
– WIFI –
Ultra-fast Wi-Fi is available in every apartment and throughout the resort. Enjoy free unlimited Wi-Fi during your stay by following the login procedure located in your Guest Welcome Letter. For assistance, please contact Reception.
– SECURITY –
Your security is important to us. Please ensure you are vigilant in keeping your windows, balcony and front doors locked at night and anytime you leave the apartment. Should you see any suspicious activity, please report it immediately to Reception. We recommend you keep your valuables secure and keep your apartment and vehicle locked at all times.
– SECURITY GUARDS –
Security Guards patrol the resort during the later part of the evening. Security Guards will also enforce all by-laws including facility lock down and noise. We appreciate your assistance in complying with these.
Accounts are payable on arrival. Guests departing early are requested to settle any extras on the previous day.
AIRPORT TRANSFERS:
Need a lift from the Airport? There is no Uber service in Airlie Beach; if you require assistance booking your Airport Transfer, call us on (07) 4964 1000 or email manager@azureseawhitsunday.com. You must include your flight details in your reply for us to book. The cost is $42.00 return trip per adult and $21 return trip per child 4 – 14 years old from Proserpine/Whitsunday Coast Airport (door-to-door service). One way is $25 per adult and $13 per child. The shuttle bus company we use drops you off at our reception door.
Although the entire property is inspected and treated regularly to eradicate any unwanted creepy crawly bugs and pests, our tropical (hot & humid) summer climate attracts tiny “sugar” ants. They are harmless but unsightly, so we recommend all food be securely packaged in sealed containers or refrigerated so the ants don’t invite themselves to your place for dinner.
TOUR BOOKINGS:
Our friendly guest services team are happy to assist you with helping you plan your holiday in Airlie Beach with recommendations and tour bookings. Book direct through us to activate some fantastic discounts on your tours. Contact us at tourdesk@azureseawhitsundays.com or call us on (07) 4964 1000.
To read our by-laws please click here.